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Get Professional Printer Repairs in Nairobi, Kenya – Your Trusted Local Experts



Is your printer acting up again? Whether it's jamming paper like it has a personal vendetta against you or mysteriously depleting ink after just two prints, you're not alone in your frustration. The good news is that you've found Nairobi's ultimate printer rescue team.

Who We Are

Vandeberg Imaging Supplies is Kenya's trusted printer repair specialist, where struggling printers get a second chance and frustrated owners finally find peace. Our experienced technicians handle everything from simple paper jams to complex network connectivity issues for businesses, schools, and home users across Kenya.

Common Printer Problems We Fix

Paper Jams

Nothing kills productivity like that dreaded "Paper Jam" message. Common causes include:

  • Poor-quality paper

  • Misaligned trays

  • Dirty rollers

Ink and Toner Issues

We resolve cartridge problems like:

  • Low ink warnings

  • Unrecognized cartridges

  • Leaking ink

  • Print quality issues

Software and Connectivity Problems

When your printer shows "offline" despite being powered on, we'll handle:

  • Driver installations and updates

  • Network configuration

  • Wireless connectivity issues

Hardware Failures

We repair and replace:

  • Worn-out rollers

  • Failing fuser assemblies

  • Printhead problems

  • Scanner malfunctions

Our Location and Contact Information

Find us in Nairobi CBD:

Brands We Service

We repair all major printer brands including:

  • Office Favorites: HP, Canon, Epson, Brother, Samsung, Xerox

  • Enterprise Models: Lexmark, Dell, Ricoh, Kyocera

  • Specialty Printers: Zebra, Dymo, Toshiba, Citizen

  • Multifunction Units: Sharp, Konica Minolta, Panasonic

Beyond Printers: Diagnostic Device Repair

We also service critical diagnostic equipment like:

  • Barcode scanners

  • POS systems

  • Label printers

  • Medical imaging devices

  • Thermal printers

Our Repair Process

  1. Initial Assessment: We diagnose your device through careful inspection and specialized tools

  2. Transparent Quotation: Receive a clear, no-surprise quote before work begins

  3. Quality Repairs: We use only genuine parts for lasting results

  4. Thorough Testing: Multiple tests ensure your printer works perfectly before delivery

Why Choose Vandeberg?

  • Fast Turnaround: We aim for same-day repairs whenever possible

  • Experienced Technicians: Our team has fixed thousands of printers across dozens of brands

  • Genuine Parts Only: No cheap substitutes that fail quickly

  • Transparent Pricing: No hidden fees or surprise charges

  • Service Guarantee: We stand behind our repair work

Areas We Serve

Nairobi Regions:

  • CBD, Westlands, Karen, Kilimani, Lavington

  • Industrial Area, Parklands, Runda, Muthaiga

  • South C, Kileleshwa, Embakasi, Langata, Kasarani

Nationwide Coverage:

  • Mombasa, Kisumu, Eldoret, Nakuru, Thika

  • Remote towns including Garissa, Nyeri, Machakos, Kericho

  • We offer remote support, shipping options, and local partnerships for areas outside Nairobi

Get a Quick Quote

For a fast, free estimate, provide:

  • Printer make and model

  • Description of the problem

  • Any error codes or messages

  • Photos (optional but helpful)

Contact us by phone, website, or in-person for prompt service.

What Our Clients Say

Lucy, Office Manager in Westlands: "Our HP LaserJet stopped working right before a major presentation. Vandeberg fixed it within 2 hours. These guys are lifesavers!"

Daniel, Photographer in Karen: "When my Canon printer's colors started fading, I panicked. Vandeberg not only fixed the issue but also gave me maintenance tips. Top-notch service!"

Fatma, Retail Store Owner in Eastleigh: "Our barcode printer broke down on a weekend. Vandeberg responded immediately and helped remotely. Business didn't stop. Highly recommend!"

Preventative Maintenance Tips

  1. Clean regularly: Wipe down printers weekly and clean internal components

  2. Use quality paper: Cheap paper causes jams and wears down parts

  3. Power off properly: Use the printer's power button instead of unplugging

  4. Don't overwork your printer: Stay within recommended volume limits

  5. Keep software updated: Regularly check for firmware and driver updates

Emergency DIY Steps

Before calling us, try these quick fixes:

  • Check power connections and paper supply

  • Restart both printer and computer

  • Try different USB cables or ports

  • Run the printer's self-test function

Corporate Service Packages

For businesses, we offer:

  • Scheduled maintenance visits

  • Priority support

  • Bulk repair discounts

  • Dedicated technicians

  • Annual service contracts

  • Staff training on printer use and maintenance

Certified Refurbished Printers

We also sell professionally refurbished printers that are:

  • Thoroughly inspected

  • Professionally serviced

  • Performance tested

  • Covered by warranty

Frequently Asked Questions

  1. How long does a typical repair take? Most repairs are completed within 24 hours, with same-day service available for urgent cases.

  2. Do you provide onsite repairs? Yes, especially for large office printers or businesses with multiple units.

  3. What if my printer can't be fixed? We'll recommend affordable replacement options or offer trade-in discounts.

  4. Can I get an estimate before bringing my printer in? Absolutely! Just call with your printer model and issue details.

  5. Do you fix other office machines too? Yes, we repair scanners, copiers, barcode printers, and other diagnostic devices.

  6. Are your parts genuine? We use only authentic components for reliable, lasting repairs.

  7. What's your pricing structure? Costs vary by model and issue, but we always provide transparent quotes upfront.

  8. Can you help businesses outside Nairobi? Yes, through shipping, remote support, and partnerships throughout Kenya.

  9. How can I contact you? Call +254720556824/+254777556824 or visit www.Vandeberg.co.ke

  10. Do you offer maintenance plans? Yes, we have monthly, quarterly, and bi-annual packages for different needs.

Your Printer's New Best Friend

Don't let printer problems derail your workflow. Whether you're battling persistent jams, mysterious error codes, or total breakdowns, Vandeberg Imaging Supplies is your solution.

With fast service, expert technicians, genuine parts, and nationwide reach, we'll keep your printers running smoothly.

The next time your printer acts up, remember where to turn:

Vandeberg Imaging Supplies Iqbal Building, 1st Floor, Room 2 Taveta Road, Odeon Cinema, Nairobi CBD +254720556824 / +254777556824 www.Vandeberg.co.ke

Your printer deserves the best. Let's fix it — together.

 
 
 

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